Steward
When the boiler fails at midnight.
Steward operates a 24/7 response center staffed by licensed building engineers. We maintain pre-vetted vendor networks across plumbing, electrical, HVAC, and structural — so emergency response is measured in minutes, not hours, and owners never manage a crisis alone.
- Dedicated emergency line with licensed building engineers on call
- Pre-qualified vendor network — no time wasted finding contractors
- Digital work order tracking with photo documentation
- Preventive maintenance schedules that stop emergencies before they start
The lobby that tells the whole story.
Resident satisfaction drives retention, and retention drives property value. Steward manages every touchpoint — from maintenance request intake to community notices to move-in coordination — through a resident portal that keeps communication clear and documented.
- Resident portal for maintenance requests, documents, and payments
- Professionally drafted community notices and communications
- Move-in and move-out coordination with documented inspections
- Amenity scheduling and common area management
Reserve funds built to outlast you.
Special assessments are a symptom of planning failure. Steward conducts annual reserve fund studies, prepares 30-year capital forecasts, and coordinates with licensed engineers on condition assessments — so your building accumulates wealth instead of deferred liability.
- Annual reserve fund studies by licensed reserve specialists
- Multi-year capital improvement planning and project sequencing
- Contractor bid management and project oversight
- Monthly financial reporting with variance analysis
Board meetings that end on time.
Governance is the foundation of a healthy building. Steward prepares board packages, records minutes, manages compliance filings, and coordinates with counsel on legal matters — giving boards the information they need to make decisions without the administrative burden of getting there.
- Professionally prepared board packages delivered 48 hours before meetings
- Meeting minutes recorded, drafted, and distributed within 72 hours
- Annual compliance filings and inspection coordination
- Governing document review and rule enforcement support
Buildings run quietly.
Owners sleep soundly.
142 properties across New York. Every building type. Every complexity.
The midnight boiler failure at our Tribeca building — Steward had a licensed contractor on-site within 90 minutes. The board didn't hear about it until the morning report.
I own three buildings in Brooklyn and used to spend every Sunday fielding calls. Since Steward took over, I've had exactly one call from them — to tell me our reserve fund hit target.
I inherited a spreadsheet and a filing cabinet of IOUs. Steward rebuilt our financials from scratch, identified $34,000 in uncollected assessments, and had us audit-ready in six weeks.
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